Tech: Internal Cancellation Notification

September 3, 2019
min to read
Skyler Stevens

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • Hello bullet points

Hi Team,

Ho ho ho! Merry Christmas!

## What Problem Did We Crush? ##

When a client cancelled their account, we had to use a Zap to inform Sentries, Product, and CSMs and the email was unable to tell Sentries the exact day to offboard the client's bot.

## How Did We Crush It? ##

Rodrigo built an automated email that triggers when client's cancel.

It includes the exact date when we should offboard the client, making the Sentry life MUCH simpler. #nocaclulations #lesserrorprone #automation

## Shout Outs? ##

@Rodrigo for researching and building and @Keenahn Jung for reviewing.

Rodrigo also help build a backbone for more self-run automated emails in the future #power #unlimited power

*scrushing = super crushing

## What's Next? ##

Adding the client's feedback in the email so we can see easily see their feedback. #visibilitybaby!



Skyler Stevens

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