PeopleOps: Video Response as part of the Hiring Pipeline/Candidate Screening 2.0

"a small step for a man Hiring giant leap for mankind INV"

Partners,

Few months ago, Hiring Team (HIT) implemented a simple yet powerful step in the candidate screening process which resulted in:

• massive reduction in candidate-screening time
• ability for partners to be involved in this early stage of the screening process
• faster hiring/disqualification decisions

What's the Deployment?: Mandatory "Video Response" as part of the application process - candidates are required to record a < 2Min video explaining "why are you the best person for this position?"

"If picture is worth a thousand words, videos are worth 1.8 M Words" - (dont take my word for it, google that Shitaki)  

Back in the day

Screening-Interviews for some positions like CS, CSM, Lead Agent, etc that needed assessing verbal and communication skills were scheduled without really knowing the candidates's spoken english/communication level. Apart from the "communication" part, most candidates ended having terrible audio/video quality during Interviews that sucked away a lot Partner time.

‍Now‍

With the implementation of The "Video Response" as part of the application process, we are now able to screen candidates faster - allowing us to check connectivity, audio/video quality, communication skills etc‍

Timeline and Successes

• Version 1.0 - first implemented during the Lead Hiring process
  
• Version 1.1 - fine tuned during the Support Agent and CSM candidate hiring process. @Atusa Hangafarin found this helpful - we hired Kamal through this process (Bushido 1)
• Version 1.2 - perfected during Executive Assistant hiring process - @Aimee Samac only interviewed only 2 candidates and we hired 1 - Novia! (Bushido 2)
• Version 2.0 - current version - @Kamron Palizban and @Sam Mata I feel are becoming power users already! Kamron spent 45 min going through the Lifestyle agent pipeline, interviewed 3 - offer letter went out to all 3!!! (BUSHIDO 3)!!!

• A version of this is also part of some Partner positions
• BUSHIDO 100 is the countless saved hours

Other Considerations

• Mandatory for most Agent positions and some partner positions (sales positions for example)
• We acknowledge this is "additional friction" but with huge top of the funnel in some of these pipelines, we are able afford to add this "friction" and test
• we optimize this feature based on overall pipeline strength - video response is completely automated within the flow but with a "lever to add or remove" the requirement anytime.
  
• Video Response is only a part of the assessment - maybe with 40% weightage, so yes, Resume, Cover Letter, application, presentation are all still very very relevant
  

What's next?

Most part of the interview will be pre-recorded and will be part of the application process - apart from all the benefits already mentioned, this will also reduce same Q/As being repeated at different stages of the interviews.

More HIT deployments to follow...‍

Thanks Erinn, Kamron, Sam, Kate for using the system and we are glad its adding value!