Tech: DAL Zero Balance Time Tracking Disabled

October 9, 2019
min to read
Tim Bendt

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • Hello bullet points

What Was Happening Before?Agents could start time tracking even if the big red balance display was showing below zero.


The time tracking button is disabled whenever the assistant balance reaches 0. Existing time-tracking keeps going, but new ones cannot be started.


Raise the issue of balances immediately, and make sure we can get paid for all the work that is done.


Tim Bendt


For clarity: This is being rolled back because, as a company, we are making exceptions and allowing some of our biggest clients to track into negative balances. The roll out without an ability to make exceptions was a break on me and product.

More context

The logic here still needs work and alignment since we are making bets that money will come in for clients who we allow to maintain - at times - large negative balances. It's a kind of handshake that we are bending and even breaking our own rules in order to invest in bigger payouts and give our large clients the flexibility to pay when it's convenient for them.

At times, this works out. But, at other times, we get a scare. Ikos is a good example of a client that isn't playing by our rules despite us feeling like we're accommodating them at every turn. We are continuing their work while they maintain an over 12K negative balance. I know that the Ikos strike force is working hard on the upsell here, but it's a bet that they will pay enough to make up for their current negative balance and not leave us in the cold.

Hayley Darden Marketing Invisible Technologies
Tim Bendt
Subscribe to our newsletter.
There's a guest bot-columnist. #GPT-3
Subscribe to our newsletter.
There's a guest bot-columnist. #GPT-3