Invisible partnered with this unique dental practice for years, managing lead generation, candidate sourcing, and patient communications. When COVID hit, the demand for services shrunk and the team needed back-office support for COVID test processing, test filing, and customer support...urgently.
Invisible started a customer support line in nine days, spun up automated COVID test reporting and filing with the government --with our HIPPA certified team of agents-- while improving our executive support solutions all in a 90 day period.
So, how did Invisible enable the pivot?
First, processes the team no longer needed dropped to zero immediately. This is a kind of agility we offer our client.
Second, when it came to taking new processes from zero to 60, here's what we did:
During this time, we also provided scheduling support to the CEO, 24/7.
Here's a snapshot of how processes changed over time:
Enabled by our support, the business grew three times and was even featured on Good Morning America. And, as COVID abates, we've spun up old processes again.
Unlike other over-automated or rigid partners, we aren't just able to change course, we're able to reverse course. Invisible is now managing lead generation and patient scheduling again, ultimately supporting two fully aligned businesses in different industries.