Invisible Helped

Turn a Dentistry into a COVID Tester

Invisible helped a team pivot into a new market in less than 3 months.

Invisible Helped

Turn a Dentistry into a COVID Tester

Invisible helped a team pivot into a new market in less than 3 months.

Invisible Helped

Turn a Dentistry into a COVID Tester

Invisible helped a team pivot into a new market in less than 3 months.

Our client brings the dentist office to corporate offices, delivering more convenient, better healthcare. But when COVID hit, their market collapsed.

The leadership team saw an opportunity to pivot into COVID testing. Within a one month period, Invisible paused all dental operations and began to run three major COVID operations processes at once. The company successfully pivoted and now delivers services in both markets.

The Company

Invisible partnered with this unique dental practice for years, managing lead generation, candidate sourcing, and patient communications. When COVID hit, the demand for services shrunk and the team needed back-office support for COVID test processing, test filing, and customer support...urgently.

The Pivot

Invisible started a customer support line in nine days, spun up automated COVID test reporting and filing with the government --with our HIPPA certified team of agents--while improving our executive support solutions all in a 90 day period.

So, how did Invisible enable the pivot?

First, processes the team no longer needed dropped to zero immediately. Second, when it came to taking new processes from zero to 60, here's what we did:

The CEO used Invisible for 24/7 scheduling support.

Old Solution:
Virtual Assistant
No items found.

Launched a new function in 9 days, saving 20% costs: We stood up a customer service function in 9 days, recruiting a dedicated team to manage phone and email support on a continuous basis. Not only did Invisible choose the best call-waiting music and build an 80 page operational runbook, we also saved the company 20% on support management costs.

Old Solution:
Talent Marketplaces
Inbox Management
Inbox Management
Inbox Management
Inbox Management
Inbox Management
You already have workflows that work, and a labeling system that makes sense. But you don't have time to read 200 emails a day. Some of them need your attention - some of them just need to be filed, sorted, or logged for further action. If you know what you need, Invisible can help. We can be your second pair of eyes, screening your email, Twitter DMs, LinkedIn connections or other proprietary platforms for urgent or important messages, sorting things according to your criteria, and making sure it's easy for you to keep on top of communications without losing your sanity.
> Get A Sample-> See the Case Study
Inbox Management

Nearly doubled the Chief of Staff's time: Reporting test results to the governments of 12 different states (each with variable reporting requirements) had quickly ballooned to take nearly 80% of the Chief of Staff's time. With Invisible on the job, she got more than half of that back for other mission-critical processes.

Old Solution:
Analytics Reporting
Analytics Reporting
Analytics Reporting
Analytics Reporting
Analytics Reporting
Skip switching between fragmented platforms to make sense of the risks and opportunities in your business. Invisible can log into the systems you use—like Salesforce, Jira, Metabase, Asana, Google Analytics, Monday—and create summarized reports without you learning a new API or wasting developers' time.
> Get A Sample-> See the Case Study
Analytics Reporting

The Marketing Leader used Invisible to source sales prospects and partners, whether dental offices or pharmacies.

Old Solution:
Lead Generation
Lead Generation
Lead Generation
Lead Generation
Lead Generation
Give us a list of companies and titles for target contacts. Get a list of emails and contact meta data. We are familiar with cross industry tools like Zoom Info or LinkedIn Sales Navigator, and can also make use of vertical specific databases organizing information in fields like insurance, medicine, and financial services.
> Get A Sample
Lead Generation
LinkedIn Lead Generation
LinkedIn Lead Generation
LinkedIn Lead Generation
LinkedIn Lead Generation
LinkedIn Lead Generation
Generate leads for recruitment, business development, or sales using your LinkedIn account.
> Get A Sample
LinkedIn Lead Generation
Scraping
Scraping
Scraping
Scraping
Scraping
The information you need lives on the internet in droves. But it takes way too long to find it all, organize it, and take action in a way that makes sense. Maybe you're looking for lists of potential investments. By the time you've found the information and organized it, the opportunity is lost. Or, maybe you're building a marketplace that needs up to date information about who's who and who is offering what. ‍
> Get A Sample-> See the Case Study
Scraping

The Head of Product used Invisible to automate test reporting, running 4 checks / day, every day. The team had been manually processing test results from a network of pharmacies and ensuring they went to the right patient at the right time. Our automation scraped results from pharmacies every five hours, and tied that in to an email workflow managed by a fully HIPAA certified team. This meant we were able to support the team's 3x growth.

Old Solution:
Internal Team
Analytics Reporting
Analytics Reporting
Analytics Reporting
Analytics Reporting
Analytics Reporting
Skip switching between fragmented platforms to make sense of the risks and opportunities in your business. Invisible can log into the systems you use—like Salesforce, Jira, Metabase, Asana, Google Analytics, Monday—and create summarized reports without you learning a new API or wasting developers' time.
> Get A Sample-> See the Case Study
Analytics Reporting

The Value

Enabled by our support, the business grew three times and was even featured on Good Morning America. And, as COVID abates, we've spun up old processes again.

Unlike other over-automated or rigid partners, we aren't just able to change course, we're able to reverse course. Invisible is now managing lead generation and patient scheduling again, ultimately supporting two fully aligned businesses in different industries.

Get Results

Get similar support with inbox management, executive calendaring, lead generation, and high-powered data operations. All expertly crafted templates ready to be adapted to your team's needs.