Invisible is an extended tech, data, and research team to help them lift, shift and coordinate as a mobile dentistry.
The genesis of this partnership is in myriad back office processes for their unique dental practice. Invisible generates leads for hiring, business development, and managed patient a calendaring, for example. When COVID hit, an in-office dentistry was no longer a viable business. The team pivoted and needed back-office support for customer support, test processing, and test filing.
As the company seamlessly pivoted -- so did Invisible.
We started a customer support line in nine days, spun up automated COVID test reporting and filing with the government --with our HIPPA certified team of agents-- while improving our executive support solutions.
Enabled by our support, the business grew three times and was even featured on Good Morning America. And, as COVID abates, we've spun up old processes again.
Unlike other over-automated or rigid partners, we aren't just able to change course, we're able to reverse course. Invisible is now managing lead generation and patient scheduling again, ultimately supporting two fully aligned businesses in different industries.
Our core capabilities, always the same, can be combined into unique process stacks that create endlessly unique solutions for our customers. While our processes are standardized, no client’s use of Invisible is the same.Why Worksharing?
A leading player in the on-demand delivery market in LATAM, is looking to launch into new verticals to prevent other players, both domestic and international, from taking market share.