This Series B Travel and Entertainment startup builds, curates, and delivers the best travel experiences for a community of 35,000 members, revolutionizing fan interaction into a brand's best—and most authentic—sales channel.
The entertainment company helps brands share epic experiences, like backstage passes or new night clubs, with millennials through a members only event marketplace. They were looking for a partner capable of helping them deliver world-class brand experiences even with extreme changes in seasonal demand. The challenge? Finding members, connecting them to vendors, and managing their experience. The company needed a vendor that would deliver the same world-class quality and provide an extreme surge capacity.
Following COVID, the demand for travel dropped. Then spiked again immediately. The team needed to grow their customer support operation. They'd worked with BPOs before but they weren't able to provide the desired brand experience.
Invisible's team includes 25 FTEs with surge capacity to reach 90 (ENTER) in busy seasons with just 3 weeks notice. Importantly, Invisible manages inbound calls, emails, and chats with a level of quality nearly indistinguishable from the internal team.
Our core capabiliites, always the same, can be combined into unique process stacks that create endlessly unique solutions for our customers. This year alone, we’ve run X processes for Y type companies ranging from small to large and yada. While our processes are standardized, no client’s use of Invisible is the same.Why Worksharing?
In the chart above, you can see the birth of a customer support function at the top. You can also see lead generation for their dental practice pause and then start again.