The delivery company needed to scale extremely rapidly starting in March 2020 as the pandemic closed down large portions of in-person dining and consumer demand food delivery skyrocketed. Their need - structuring menus at a staggering pace.
Restaurants design their menus in myriad ways—beautiful three page folios, pdfs, pictures, even QR codes that lead to unique online menus—but consumers expect menus from every restaurant to be structured in the same way.
That’s where Invisible comes in.
Invisible sat down with their operations team and mapped their restaurant onboarding process.
In parallel, they built 2 pieces of technology:
When these two tools were fully implemented, Invisible was operating at double the efficacy of existing vendors and it was able to cut costs by 50% within 3 months of the engagement.
Today, we run 25 different processes for 5 teams across 4 different continents and serve as a strategic partner in opening both new markets and new lines of business.
Our core capabilities, always the same, can be combined into unique process stacks that create endlessly unique solutions for our customers. While our processes are standardized, no client’s use of Invisible is the same.Why Worksharing?
In the chart above, you can see the birth of a customer support function at the top. You can also see lead generation for their dental practice pause and then start again.