How does pricing for Invisible work after sign up?
We start out client processes on hourly pricing, and then either retain that hourly pricing, or move to unit-based (result-based pricing) depending on whether the process that we are running is recurring or one-off. More detail and a visual on how this works is below. Per-hour: We use the per hour cost for one-time delegations (that do not qualify for unit cost), for smaller delegations, and/or for any other delegations that do not have a defined unit cost. Unit cost: We use the unit cost for large, recurring delegations and/or delegations where we can align on the output with you such as Lead Generation and Scheduling, where you are only charged for the output instead of the time it takes for the output to be completed
How does the subscription model work?
In terms of your subscription, your monthly, quarterly, or annual subscription amount will be charged at either the per-hour rate (i.e., deducting balance based on hours worked), or on the per-unit rate (i.e., deducting balance based on number of units submitted for processing). If you go over the subscription amount in a given month, you will be automatically charged for any overage used.
When will I know the price of a requested delegation?
Every delegation goes through a scoping process where the cost of the delegation is determined depending on the specific requests and context of that particular process; this can take anywhere from 24-48 hours after the delegation is received
Are there benefits of signing up for a longer term contract instead of a monthly subscription?
Yes, there is a longer credit roll over period, along with a lower process rate, and additional savings for the longer term contracts. For more details, please reach out to your dedicated sales associate or your Account Director.
How does Invisible ensure great quality of results?
We believe excellent input provides excellent output; so we take your process through our digital assembly line where first it is scoped to clarify and confirm instructions, execute the process, and then send it through our quality check process prior to it getting returned to you. You can also help us by providing clear, thorough instructions and engaging as soon as possible on requested questions as that will ultimately help create better quality results for you
What happens if there is a mistake on one of my processes?
You can see our quality policy: https://docs.google.com/document/d/1ZL1nrjfz3jKj9hqKPOAHFRMpkTft0119mc0d4b0m8QM/edit for more details here
Can I cancel my subscription at anytime?
Yes, you can cancel your subscription at anytime; however, it needs to be at least 3-days from your next billing date to avoid being charged for the next cycle. Please note that no matter when you cancel; any work done remains your responsibility and refunds are not provided due to cancellation.
How do I cancel?
You can cancel your subscription by visiting your Client Portal and submitting cancel and/or by sending the request to your Account Director
Am I able to request a refund?
Please see our refund policy for more details here.
What if I use over the subscription amount I signed up for?
If you use over the amount of the subscription that you signed up for in any given month, any overage will be automatically charged to the card/account you have on file by the end of that month
How do Invisible Renewals work?
All Invisible Renewals are automatic and will be automatically renewed on the contract cycle that you are on; if you have further questions about an Invisible renewal, please reach out to your Account Director
Can I see what other clients are saying about Invisible?
Yes, you can see Client Testimonials by visiting the outcomes page on our website: https://inv.tech/outcomes-testimonials