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Customer Service

What is Invisible Technologies?
Invisible Technologies unlocks the capacity of businesses by allowing individuals and teams to focus on the work that matters most to their continued success. We do this by providing our clients an assistant, powered by a global workforce and machines to deliver digital work faster, better, and cheaper.
What / Who is behind my assistant?
Your invisible assistant is powered by both human agents and machines. We select, train, and employ hundreds of remote agents from around the world. We have a 15% acceptance rate for agents who apply to join our global workforce.
How does an Invisible assistant work?
When your Invisible assistant comes online, you choose its name. Our only constraints: you cannot name your assistant after a real person currently living or use a name that has already been taken by another Invisible user. To start delegating, simply email your Invisible assistant with your request. Your assistant will confirm receipt and our technology and agent workforce will begin its coordination. When the task is complete, your Invisible assistant will share your deliverable via email in the format and preferences you shared.
What is the Client Dashboard?
We want our clients to have an incredible experience, and that starts with transparency. To keep you up to date with how your delegations are progressing, we provide you with a Client Dashboard. This dashboard shows the status of each task you delegate along with information on your usage, plan, and billing. If you need help understanding your Client Dashboard at any time, you can simply reach out to your Customer Success Representative.
What should I not delegate to my Invisible assistant?
Your Invisible assistant can take on so many different types of tasks that we need to share what it cannot do vs what it can do. For example, your Invisible assistant cannot go to spin class for you - we’re working on it. It cannot renew your driver’s license at the DMV - yet. Your invisible assistant will not make you more creative or likeable to your in-laws - at this stage of our development.

While your invisible assistant cannot facilitate your meetings or write final email drafts, it can organize your contacts, schedule meetings with them, systematically label, archive, and draft emails, and track any communications results that come from email communication in a CRM, document, or other tool of your choosing. Just think about how much work is necessary before the real work begins!

Your invisible assistant can
- Do work that can be explained in steps.
- Do work that is repetitive.Only do work in English.
- Do work whenever you want.
- Do work at whatever scale you want.

Your invisible assistant cannot
- Do highly creative or technical work, such as programming, writing, and designing.
- Work in languages other than English.
- Do non digital work.
- Make business decisions for you.
What is a reasonable turn-around time for my delegation?
Small delegation? Quick turn around. For a delegation of moderate size - 10 hrs of work to complete - you can expect a turn around time of 4-5 days.
What should I do if I need help (e.g. my assistant isn't responding quickly)?
Email us at support@invisible.email and a Customer Success partner will reach out to resolve your issue as fast as possible
What should I do if I have questions and I don't see an answer here?
Send us an email at faq@invisible.email. We will respond with an answer.

Pricing and Payment

What are my options for payment?
We accept credit card purchases for our monthly subscription plans or our bulk purchase packages.
Monthly subscriptions are charged every month on the same day per month as your initial sign-up.
Bulk package purchases are one-off charges made each time you purchase. They do not renew.

More info about each option and its benefits here.
Where can I see my bill?
Review bills from your current and past billing cycles from your personal Client Dashboard.
What information should I expect to see on my Client Dashboard?
Your Client Dashboard will display your Invisible credits balance, a day-by-day breakdown of your usage, and your purchase history.
What happens if I run out of credits?
Your assistant will let you know when you are low on credits so that your work will not be interrupted mid-execution. Additionally, your assistant will not take on work that will exceed your credits before letting you know that you will run out before work is fully complete.
What happens if I do not use all of the credits in my monthly subscription?
Your credits roll over until you hit twice the credits of your monthly subscription level.
What is the refund policy?
No refunds! No means no, until it means, “omg, we messed up, and we can't rectify the situation.” We hold ourselves completely accountable and quality is one of our top priorities.

Data Security

How does Invisible ensure the security of my payment information?
We use Stripe as our secure payments partner to ensure that your credit card details remain protected. Additionally, when you request that their assistant make purchases, we use Emburse-issued Invisible virtual credit cards to make the payment, and Stripe to make charges to your account. The combination of these two technologies ensures that we never have to store your financial information and that it never leaves Stripe.
How does Invisible protect any passwords I share in order to execute my delegations?
Some of the work our agents do for you, may require access to your accounts. We obscure shared passwords using LastPass’s enterprise grade password sharing software, which is the industry standard.
How does Invisible ensure the integrity of its human agent workforce?
We monitor our human agents with HubStaff tracking software which records their screens so we know exactly what each person is doing at all times.
Is there anything else I should know about security measure Invisible takes to ensure I do not have to worry about my data’s integrity or privacy being compromised?
We take security very seriously. Due to the unique work that Invisible does and our high bar for security, we have created additional security layers to augment the security solutions given above. One of these layers is the role of the “sentry.”

Sentries are a security team, responsible for doing work that requires a high-level of security, trust, and reliability. Sentries are located in and citizens of the US and have been background checked.

It is also important to note that all our agents operate full-time under NDAs.

Quality Control and Scaling

Is there any limit to how much I can delegate?
No. At this time there is ample labor capacity in our Digital Assembly Line. Our largest users use more than 1,000 hours per month of the service - so fear not - we have enough hands to do everything!
How does Invisible ensure a quality experience for its clients?
We want to make your experience as a new client or existing client worry free. That’s why our company exists - to increase your bandwidth and rid you of work that is not core to your business. Our Customer Success team is at your service in case our relationship is not meeting your standards or in case you want to share something exceptional about our service that you’d like to see more of in the future. Upon signing up as a client, you will be assigned a Customer Success Manager who will be your main point of contact in case you have an issue that needs extra care or attention.
How can I talk with my Customer Success Manager?
We recommend that you sync with your customer success manager every two weeks. We have noticed that 15min on a call can increase the value that you receive from your Invisible assistant. As a growing business, we value your input about our service, and how we can do more so that you can delegate more. These syncs give you an opportunity to braindump, review the work you have delegated thus far, receive answers to any questions in real time, and clarify / sharpen any changes in any work processes that you have delegated to your assistant.
Invisible:
Decisions

Making decisions in public.

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Invisible:
Delegations

Delegating in public.

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Invisible:
Development

Hiring, Training and Human Resources

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Invisible:
Fundraising

Invest in synthetic intelligence.

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Invisible:
Hiring

Join The Capitalist Worker's Revolution

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Invisible:
Ideas

“If I have a thousand ideas and only one turns out to be good, I am satisfied.”

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Invisible:
Letters

Letters to a Synthetic Intelligence.

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Invisible:
Marketing

Where we try to get you to give us your money.

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Invisible:
Meetings

Deliberative assemblies of Invisible minds.

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Invisible:
Memos

Internal memos.

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Invisible:
Metrics

What if a company made its dashboards public?

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Invisible:
Model

Business models are alignment technologies.

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Invisible:
Policies

Guiding decisions and achieving rational outcomes.

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Invisible:
Post-Mortem

Tomorrow better than yesterday.

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Invisible:
Principles

Principles guide decisions.

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Invisible:
Problems

The only way to solve problems is to talk about them openly.

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Invisible:
Processes

We do your work, so you can do your real work.

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Invisible:
Questions

Invisible Q&A’s

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Invisible:
Reports.

Invisible's Reports.

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Invisible:
Stories

War stories.

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Invisible:
Strategy

“The general who wins makes many calculations in his temple ere the battle is fought.”

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Invisible:
Support

Synthetic Intelligence.

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Invisible:
Technologies

Humans to do the work, technology to coordinate humans.

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Invisible:
Tests

Tests measure what can be improved.

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Invisible:
Values

Values underlie decisions.

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