Processes are mapped

Customers tell us what they want over email or Zoom. We turn it into an easy-to-edit standard operating procedure.

Automations are added in

We don't automate whole processes at once. Our approach is progressive automation. One step at a time keeps agility.

Processes run, with judgment

Many processes require lots of tiny judgments which do not likewise require content expertise. Our people are the best.

But that's all behind the scenes.