Basically, you're looking to get routine work done efficiently so your [awesome] team can do more. But you haven't found the right solution yet. Everything seems like more work than its worth. This section describes how Invisible is different from BPO / RPA / talent marketplaces, etc.
Chances are, your talented team spends nearly half each day on rote tasks that are difficult to delegate. Building lists, updating contact records, etc. Our goal is to be a kind of Ironman suit for each member of your team.
For example, one of our clients has users in finance, venture, marketing, and community-building and all of them delegate individual workflows to us through a centrally managed account, with discrete budgets. We're one of the only ways we know of to increase your team's productivity and autonomy at the same time.
Companies turn to BPO at the moment when they begin to scale, or when large tasks can be predicted and bundled such that someone else can do them more efficiently. That works often, but can be a challenge if you are too small for BPO or if your processes and needs evolve. Here's how we're different.
We're a hybrid people-and-tech company and we use robotic process automation on codified processes or parts of processes to lower costs for our clients. While we're similar to RPA and IPA in terms of capabilities, we offer a very different user experience and a greater range of capabilities.
Talent marketplaces like Upwork and Fiverr are popular for reasons: it works for employers to have access to on-demand talent. We're made to have a similarly low impact on your budget but rather than being a go-to source for specialists, we're a go-to source for running processes.
Workflow automation tools range from things like Zapier to Tray.io to the next martech offering. We love these tools and many of our clients do, too. You can use us in addition, or in substitution. We're distinctly helpful if you don't want to learn to operate tech platforms or if the process you want to upgrade has some steps that are hard to automate.
The original conception of Invisible was as a kind of master-synthetic-assistant, like Jarvis. Or Alfred. The best way to think of us is as a process assistant. We're not going to call Verizon for you or pick up your dry cleaning. But if you need processes run on a regular basis, we're awesome.
We deliver unique benefits because because of the way we orchestrate work between people and automations. Fun facts: we accept 7% of agent applicants; and our automation lead quit venture investment to utilize his machine learning chops with us.
Meet some of our awesome agents below and see an array of the custom and off the shelf tools we use to get things done.
Kartik helps with team management and training for Invisible’s Operations team, helping to manage outcomes for 6 clients at the same time. One of his core values is contribution—being a citizen and a leader at Invisible and beyond is important to him. His favorite thing about being at Invisible is the transparency, growth, culture, and “the best leadership team.”
Yakub Khamis is responsible for lead generation, data clean up, and web scraping in Invisible, before Invisible he was a quality analyst for 2 years. He is an avid FIFA gamer and won a PS4(FIFA) tournament during a tough season! He has always aspired to become a motivational speaker and joined Invisible because he loves the transparency and the support Invisible provides. His dream is to one day own a successful business to support his family.
Valerie Mukasia is responsible for scheduling and shopping for Invisible. She is a student working part time in Invisible and is a proud cat owner. To her, family is the most important thing in life. She works at Invisible because she thinks Invisible is homely, inclusive and a fun work environment, she looks forward to becoming a full time operator at Invisible when she graduates.
Sarah Nyaruai is an agent in Invisible responsible for menu extraction, before Invisible, she was a chef by profession. Sarah loves to cook both local and international dishes, she is a talented chef that enjoys cooking in her spare time and pours that same passion on food into her work as an agent in Invisible. She joined Invisible to learn and to grow alongside the company. She hopes to one day meet everyone in Invisible physically!
Saad Ali is an Invisible admin responsible for admin tasks relating to data like admin data entry & enrichment. Before Invisible, he was a freelance data operator. He is proud of having purchased almost all of his dream equipment. What is important to him is to work hard and try to learn new things. He joined Invisible because he thinks of Invisible’s community as a family, working towards a common goal. His goal in the future is to continue to challenge himself and grow.
Ruth Gichina is an agent in Invisible involved with the delivery team, responsible for Menu triage, menu building and menu quality assurance. Ruth was a software developer and still works on developing her skills in her spare time. Ruth even developed a windows mobile application (Hymnalite), an e-hymn book, and published it on the windows store! Aside from her hobby in developing softwares and determination to improve, she is very devoted to her family. She joined Invisible in the hopes of creating a positive impact on society. She looks forward to doing so in the future by providing software development services through her own IT company.
Rey Segundo is responsible for web research, data extraction, and administrative work in Invisible, before Invisible he was a youth leader in a church! A proud achievement for him was bringing people closer to Christ, as a devout Christian, he really values his relationship to God.
Prabhat Hira is a Growth squad lead in Invisible, he is responsible for scoping, learning client delegations, teaching agents those delegations, and facilitating work. The work includes lead generation, data processing, everything growth includes! Before Invisible, Parbhat was a freelancer for 5 years, worked in various industries including customer service, real estate, automation, reporting and analytics. The most important skills he learned was to make sure he was able to learn anything and everything, adapt fast - and he understands requirements quickly and efficiently. Prabhat is a family man that loves spending time with his family, especially his 9 year old son.
Peter Roos is responsible for 3 things at Invisible: leading a team of 15 and guiding them to run like a well oiled machine, providing support to his lead, and being batman. Jokes aside, Peter was a fully qualified insurance broker for 10 years before Invisible. A cool fact about him is that he represented his country in a hockey tournament! The most important thing to him is his family, he’s in Invisible because he “identified the massive growth potential and grabbed the opportunity by the horns”. He looks forward to make new memories and enjoying every moment spent with his team at Invisible, as well as “ taking over the world”.
Oscar Barrios is responsible for scoping, operating, communicating with clients and quality assurance in Invisible. Before Invisible, Oscar worked on operations in factories. A unique skill that he has is that he can make a very good passion fruit wine. He thinks that efficiency is extremely important and he is in Invisible because he likes working at home and being paid in dollars. He looks forward to growing alongside the company.
Oliver Kiprono is responsible for quality assurance in Invisible, before Invisible he was an aggregate job technician. Oliver is an avid soccer fan, he enjoys watching soccer and meeting friends as well as making new friends is how he relaxes outside of work. Oliver is in Invisible because he wants to follow Invisible’s journey of growth and innovation.
Nelson Tum is responsible for data entry and formatting at Invisible, before Invisible, he was a freelance graphic designer and animation artist. He is a creative person that works hard to achieve his goals in life. He finds supporting his family very important and joined Invisible to give him a control and freedom in his career.
Nadine Jost is responsible for menu updates for delivery companies, and QA. Before Invisible, she was a social media analyst. She’s very proud of being able to deadlift 308 pounds! She thinks it is important to exercise, she’s a qualified personal trainer and enjoys spending time at the gym as well as helping people join programs to reach their goals. She is also looking forward to moving to Germany.
Maria Valecillos is responsible for generating weekly reports for angel investors, research for venture capital firms, and transferring data for the company. Before Invisible she managed a furniture factory with 60 employees! She uses those management skills to use at Invisible and in life, being able to balance being an active mom with 2-kids while working from home. She’s in Invisible because she likes to add value to the work done at Invisible as well as making things easier for clients. She looks forward to keeping up the good work!
Kelvin Muriungi is an agent responsible for menu extraction in Invisible. He used to work as a data analyst for 3 years before Invisible and enjoys spending time reading about artificial intelligence and researching how it makes life easier. He is proud of being a part of the team and is in Invisible because he enjoys interacting with people from all over the world to learn about different cultures. He looks forward to visiting the United States one day.
Kelvin Kitaka is an agent responsible for data extraction in Invisible, before Invisible he was a business developer with 3 years of experience! One of his proudest achievements was being a student council president in his college days. In his spare time, he helps in coaching rugby and tries to spare some time mentoring others. Fun fact about Kelvin is he loves meritocracy and it’s one of the reasons he joined Invisible. He looks forward to becoming a black belt in Kenpo!
Karlo Imperial is responsible for list management, lead generation and data clean up in Invisible, before Invisible, he was a payroll business analyst for 2.5 years and then transitioned to an investment financial representative for 1 year. Aside from his diverse work experience, he is proud of having been able to pay off the house that he purchased! Karlo is a family man who always makes sure that he has time and is able to provide for them. He’s in Invisible because he recognized that Invisible doesn't just hire people, Invisible helps you build your career. Karlo looks forward to being able to travel again, to experience new things and meet new people!
Joshua Otieno is an agent operator responsible for lead generation and Linkedin outreach. Before Invisible, he graduated university with a telecommunications degree. What’s special about Joshua is that he defeated cancer and is a cancer survivor! He finds community work and volunteering to be very important and works in Invisible because of the diversity, and ability to work remotely. What he looks forward to in the future is to achieve financial freedom and happiness and to become a network engineer.
Joshua Omote is student working part time as an agent responsible for menu extraction in Invisible, he is currently studying agronomy. He is proud of having helped his mum's business grow. A lesson that he has learnt from that is “that movement doesn’t always equal progression and stillness doesn’t always equal regression”. He finds that being honest and fulfilling your promises are important, he’s in Invisible because a friend introduced him and he felt like the company was a good fit for him. “I'm still new but I'm learning and excited to see where the future takes me in Invisible”.
John Muthoni is an operator in Invisible responsible for data entry, lead generation, and web scraping, before Invisible John worked as a loss prevention officer. He left an 8 to 5 job to work in the remote work industry, giving him more control over his own time, he says that “it is among the proudest moves that I’ve made”. John loves to drive and watch rally cars in his spare time. John describes working at Invisible “has given me the opportunities to explore the world and also the flexibility of working from anywhere”.
Jailein Lem-ew is responsible for scoping, admin tasks, and data formatting in Invisible, before Invisible, she was a teacher that taught English as a second language. She has a son and uses her experiences teaching to nurture her son as best as she can! She looks forward to be able to travel around the world to experience different cultures in the future.
Irshad Kadri is responsible for menu extraction for the delivery vertical. before Invisible, he worked as an administrator. He is in Invisible because Invisible allows him to channel his talents in a way that allows him to grow, he enjoys the opportunity to keep learning new things. He looks forward to growing alongside Invisible.
Hildah Azangalala is responsible for routing, scoping, and quality assurance in Invisible, before Invisible Hildah was a virtual assistant and student. She is a proud law school graduate who recently got her bar. Something personally important to her is taking care of her 2 pets, her dog Tokyo, and her cat Zuki. She joined Invisible because he likes the transparent work environment and the consistent growth Invisible provides, both professionally and personally. She looks forward to continuing her career in law, she plans to one day own a law firm that advocates human rights.
Grace Wanjiru is responsible for web searching and lead generation in Invisible. Before Invisible, she was a pre-sales engineer for 3 years in a startup! She is passionate in helping others and buys acres of land to dedicate her time to serve her community. She is in Invisible because she loves technology and thinks Invisible gives her an opportunity to grow and learn. She looks forward to growing more and flattening the learning curve.
Grace Mumo is responsible for data entry and enrichment , file management, and executive support as well as balancing her responsibility as iron man. She worked as an Intern in one of the Embassies/High Commissions in Kenya before Invisible. She thinks that mentoring young people is very important and prioritizes family and friends. She joined Invisible because she thinks that it is a great place to work in and has created a work opportunity for many unemployed people from all over the world. She looks forward to achieving her goals and ticking things off her bucket list.
Faizan Anwar is a router, scoper, operator, QA, and project manager for Invisible. Before Invisible, he was an accountant for a Cancer Society! One of his proudest accomplishments was to be the first in his family to own a car, and one of the things personally important to him is praying. Faizan is a family man and a religious person.
Erol Maksud is a QA agent on Invisible’s Data and Admin team, responsible for quality assurance on other agents work and working on a bigger/more complex projects, before Invisible, he was a systems administrator. He is proud of having brought in new clients and enticing them to increase their monthly subscriptions to Invisible as a result of his hard work and impressive results! He enjoys spending time with his family and two kids, travelling, exploring new places and reading/upgrading his skills. He is in Invisible because he likes the work culture, working with people from all around the world and building a big community. He looks forward to constant improvement.
Emmanuel Kuffour is an agent responsible for new menu creation, and quality assurance. A proud achievement for him is that he managed to get himself a scholarship for university education. It is important to him to be able to spend time relaxing, heI watches anime and reads manga and manhwa in his spare time. He joined Invisible to learn new skills and to grow in a different field, while making money for both himself and the company. He looks forward to becoming a real estate mogul, owning a few estates in his country and possibly all over the world.
Eglyne Machu is responsible for social media management in Invisible, before Invisible, she was a research analyst. She is proud to have started an advanced course in SPSS and loves spending quality time with her family. She is works at Invisible because she enjoys working freelance and she looks forward to one day owning a bouse.
Edmund Congo is an agent in Invisible responsible for data entry and admin tasks, before Invisible Edmund was a system administrator for four years. Edmund is most proud of having graduated with a bachelor's degree in computer science. One of the most important things to Edmund is living a healthy, happy, peaceful life. Edmund joined Invisible because he recognized Invisible as a startup with robust growth that he wanted to experience firsthand. He looks forward to the virtual work environment taking over white collar jobs.
Donatus Kamau is an operator at Invisible technologies working in the Data and Admin team. His responsibilities include data transformation, lead generation and running workflows for Invisible’s clients within their systems.
Dillon Jost is responsible for leading a team for new menu extractions, extracting new menus, and quality assurance in Invisible. Before Invisible, he worked at Micros South Africa as a technician and a database administrator. Fun fact about Dillon is that he was on the panel desk as an analyst for Comicon South Africa's Counter-Strike GO tournament! He finds constant growth and improvement to be very important and strives to become the best version of himself. He works at Invisible because he loves the work, the environment and the people! He looks forward to ,moving to Germany and living a fantastic life with his wife!
David Njoki is responsible for operating, QAing and leading a small group of operators. Before Invisible, he was a freelancer at Upwork and he is proud of the fact that he pays his own bills without depending on anyone else. It is important for him to lead small teams and he’s at Invisible because he loves what he does because of the growth he experiences at invisible. He looks forward to getting to know every person in Invisible.
Chris Martin is part of the Operation team, responsible for, ensuring all tasks are well received (complete instructions and goals set), efficient execution and flawless delivery. Chris is a veteran in the BPO game, with 8 years of experience in the industry, his specialty is escalations and quality. One of his proudest accomplishments was getting into Invisible! He says that “all things considered, this is by far the best thing that has happened to me!”. Aside from his work, his pride and joy is his family, this family man enjoys spending as much time with his family as possible. He says that he’s in Invisible because “there’s no place I’d rather be”, and looks forward to the success of the company, he truly believes in Invisible!
Brighton Ooko is responsible for scoping, team management , QAing and ensuring client communication is seamless. Before Invisible, Brighton was a freelance web programmer and search engine optimizer! Aside from his tech prowess, one of his greatest accomplishments in life was being able to build a house from land that he purchased for his family :). As if it wasn’t enough to show how much he cares about his family, he says that he finds family as the most important thing in life. Brighton is in the company because he loves the company ethics and culture in Invisible. He also enjoys freelance work because it allows him to be around his family more and spend more time with them.
Arnold Bundotich operates on delegations sent in by clients and scopes out some of the delegations that need to be operated by an operator as well as a bit of training to operators on specific delegations that he is an expert in for Invisible. Before Invisible, heI was a technical officer and a planetarium presenter! He graduated with a degree in Astronomy and Astrophysics. Fun fact - he survived a near death experience! He joined Invisible because he wants to help people solve problems and to make the world a better place. He looks forward to Invisible becoming a billion-dollar company (and humans landing on Mars).